Ocean Spray Suggestion...
2004-10-20 10:07 p.m.

"Dearest Ocean Spray,
Your new easier to open caps are TERRIBLE! I just spent 5 minutes ripping up the flesh on my hands as the sharp ridges and funky shaped cornersdug into my palm, just to enjoy your delicious juice! PLEASE! Do something about this! Although my thirst may be quenched, my hands are now raw and swollen. Thanks a lot."

-A real letter I wrote to Ocean Spray after much frustration.

And their reply?

"October 19, 2004

Dear Jen:

Thank you for visiting us at www.OceanSpray.com. We regret your disappointing experience with OCEAN SPRAY� juice drinks and apologize for any inconvenience you experienced.

We appreciate the feedback that you provided to us via your email. We are enclosing complimentary Ocean Spray coupons that we hope you will enjoy using. Please be assured that your comments have been shared with our Quality Assurance Department.

If we can be of any further assistance, please feel free to e-mail us again or contact us by phone at 1-800-***-**** Monday through Friday 9-4 EST. When responding, please reference the case number located at the bottom of this e-mail.

Thank you.

Cris_____
Consumer Affairs" **All names and phone numbers have been changed to protect the innocent**